Answers before you need to ask.
Clear boundaries are part of the service. If something is still unclear, start a support conversation tied to your vehicle or order.
Do I need to pay to add a vehicle?
No. Adding a vehicle and submitting an ordinary parts request is free. You pay only after you accept a part quote or expert-service price.
What if my VIN cannot be decoded?
Your vehicle is saved as “manual review”. We ask for the minimum additional evidence—usually registration market, model year, trim or a vehicle label photo.
Does the quote include import tax?
The quote shows DDP or DAP for the selected market. DDP includes listed import charges; DAP means duties/taxes may be collected on arrival.
What if a confirmed part does not fit?
If Greesafe confirmed fitment for your vehicle and the part does not fit, we will replace it or refund it, including reasonable return shipping.
Can an expert repair my car remotely?
No. Remote experts provide a documented technical opinion and next step. Safety-critical work still requires a qualified local inspection.