Overview
Greesafe Drive helps owners of Chinese electric vehicles identify their vehicle, find compatible parts, request expert help and coordinate repairs. GREESAFE TECHNOLOGY LIMITED, a company incorporated in Hong Kong whose registered office is at Room 602, 6/F, Kai Yue Commercial Building, 2C Argyle Street, Mong Kok, Kowloon, Hong Kong, is the controller of personal data processed through Greesafe Drive ("Greesafe", "we", "us" or "our"). "You" means a visitor, account holder or other person using the service.
By using the service, you acknowledge that you have read this policy. Some features may have additional notices at the point of collection. If a local law gives you stronger rights than this policy, that law will apply.
Information we collect
Account and contact information
When you register or contact us, we may collect your name, email address, phone number, country, account credentials and communication preferences.
Vehicle and service information
You may provide a VIN, vehicle make, model, year, market, configuration, mileage, service history, symptoms, repair notes and parts preferences. VINs and related records can identify a vehicle and may be linked to your account.
Uploads and communications
We collect photos, videos, documents, diagnostic files and messages that you choose to send through a request, capture link, expert conversation or support channel. Please do not upload information about another person unless you are authorised to do so.
Device and usage information
We receive technical information such as IP address, browser and device type, approximate location derived from IP, pages viewed, request IDs, timestamps and security events. We use cookies or similar technologies that are necessary to keep the service secure and remember your preferences.
How we use information
- Provide, personalise and improve vehicle identification, parts, expert and repair services.
- Match a request to a compatible part, specialist, workshop or delivery option.
- Process quotes, payments, refunds, order updates and service communications.
- Protect accounts, prevent fraud, investigate misuse and maintain audit records.
- Send operational messages and, where permitted, optional product or marketing messages.
- Meet legal, tax, accounting and regulatory obligations, and enforce our agreements.
We do not use your VIN, uploaded vehicle material or service history to make decisions about your eligibility for credit, insurance or employment. We do not sell personal information for money.
Retention and security
We keep information for as long as needed to provide the service, maintain transaction and safety records, resolve disputes, enforce agreements and meet legal obligations. Retention depends on the type of record and the market in which you use the service. When information is no longer needed, we delete it, anonymise it or securely isolate it.
We use access controls, encryption in transit, logging, backups and least-privilege procedures designed to protect personal information. No online service can guarantee absolute security. Please use a unique password and tell us promptly if you suspect unauthorised access.
Your information may be processed in countries other than where you live. Where required, we use appropriate safeguards for international transfers and limit access to people and providers who need it.
Your choices and rights
Subject to local law, you may ask us to access, correct, export or delete your personal information, restrict or object to certain processing, withdraw consent where processing relies on consent, or unsubscribe from marketing messages. We may need to verify your identity before completing a request.
You can update account details in your workspace or contact us at admin@greesafe.com. If you believe we have not handled your request properly, you may contact your local data protection authority. Deleting information may limit or end features that depend on your vehicle history.
Contact and changes
For privacy questions, rights requests or complaints, email admin@greesafe.com with the subject "Privacy request". We will review this policy periodically and publish the updated version here. If a change materially affects your rights, we will provide additional notice where required.