Agreement
These Terms of Service ("Terms") form a legally binding agreement between you and GREESAFE TECHNOLOGY LIMITED, a private company limited by shares incorporated in Hong Kong whose registered office is at Room 602, 6/F, Kai Yue Commercial Building, 2C Argyle Street, Mong Kok, Kowloon, Hong Kong ("Greesafe", "we", "us" or "our"). They apply to the Greesafe Drive website, account workspace, vehicle tools, parts catalogue, quotes, expert assistance, repair coordination and related services (together, the "Service").
By selecting an acceptance checkbox, creating an account, submitting a request or using the Service, you agree to these Terms and our Privacy Policy. If you use the Service for a business or another person, you confirm that you have authority to accept these Terms on their behalf.
Our service
Greesafe Drive connects vehicle owners with information, parts, specialists and repair options. We may operate as a technology platform, seller, service coordinator or payment facilitator depending on the product, market and order confirmation. The applicable role, seller, currency, taxes, delivery terms and warranty information will be shown before you accept a quote or order.
Vehicle compatibility information is based on the VIN and evidence available to us. It is intended to support a repair decision, not replace a qualified technician's inspection. You remain responsible for providing accurate vehicle details and following professional installation and safety advice.
We may change, suspend or discontinue a feature, catalogue item or support channel. We will make reasonable efforts to keep confirmed orders and paid services available or provide an appropriate remedy where required by law.
Accounts and content
Keep your account details accurate and your password confidential. You are responsible for activity under your account and must notify us if you suspect unauthorised access. We may suspend an account where needed to protect the Service, investigate abuse or comply with law.
You retain ownership of photos, documents and other material you submit. You grant us a limited, non-exclusive licence to host, copy, process and share that material only as needed to provide, secure and improve the Service and fulfil your request. You confirm that you have the rights and permissions required to submit it.
Quotes, orders and payments
A quote is an invitation to place an order, not an acceptance of an order. A quote may include the part or service price, delivery, taxes, fees, estimated timing, fitment assumptions and its expiry date. An order is accepted only when we send an order confirmation or otherwise clearly confirm acceptance.
Prices and availability may change before acceptance. You authorise our payment provider to charge the payment method shown at checkout for the confirmed amount. We do not store full payment card numbers. If a payment fails, we may pause fulfilment until payment is resolved.
If we cannot fulfil an accepted order, we will notify you and refund amounts paid for the unavailable item or service, unless a different remedy is required by applicable law. Fraud screening, sanctions requirements, supplier constraints or inaccurate vehicle information may affect acceptance or fulfilment.
Delivery, returns and repairs
Delivery dates and costs are estimates unless the order expressly says otherwise. You are responsible for providing a complete delivery address and being available to receive the shipment. Risk and title transfer as stated in the order confirmation or, where local law requires, when you receive the goods.
Return, cancellation and refund rights depend on the product, seller and market. The order confirmation will identify any custom, imported, opened, fitted or non-returnable item. Nothing in these Terms limits mandatory consumer guarantees or statutory cancellation rights. Contact admin@greesafe.com promptly if an item is damaged, incorrect or does not match the confirmed order.
Repair work is performed by the workshop named in the relevant confirmation. The workshop is responsible for its workmanship, safety assessment, appointment and any workshop warranty. Greesafe Drive does not guarantee that a repair will resolve an issue that was not reasonably identifiable from the information provided.
Acceptable use
You must not misuse the Service, interfere with its operation, bypass security, scrape or copy catalogue data at scale, upload malicious code, impersonate another person, submit unlawful or infringing material, provide a VIN without authorisation, or use the Service to endanger a person or vehicle.
We may remove content, reject requests or restrict access where we reasonably believe these Terms, another person's rights or applicable law have been violated. We may preserve information and cooperate with lawful investigations.
Disclaimers and liability
The Service is provided with reasonable care and skill, but catalogue data, availability, delivery estimates and compatibility suggestions may contain errors or change. Except where prohibited by law, we do not promise that the Service will be uninterrupted, error-free or suitable for every vehicle, repair or purpose.
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss, loss of profits, loss of data or business interruption arising from the Service. Our total liability for a claim relating to a paid order or service is limited to the amount you paid for that order or service, except where the law does not allow that limitation, including for fraud, wilful misconduct, death or personal injury caused by negligence, or mandatory consumer rights.
You agree to reimburse us for reasonable losses and costs arising from your breach of these Terms, misuse of the Service or violation of another person's rights, except to the extent caused by our own unlawful conduct.
Contact and changes
Questions, order issues and formal notices may be sent to admin@greesafe.com. We may update these Terms to reflect new features, legal requirements or operational changes. We will post the updated version and change the effective date. If a change materially affects an existing paid order, we will provide any notice or choice required by law.
If any provision is unenforceable, the remaining provisions remain in effect. A failure to enforce a provision is not a waiver.
These Terms are governed by the laws of the Hong Kong Special Administrative Region. The courts of Hong Kong have exclusive jurisdiction, except that nothing in this section limits any mandatory rights or forum rights available to you as a consumer under the laws of your country of residence.